Case Studies
BPM Case Studies
Single view for call center users for leading private bank
- Developed application for call centre users, which enabled them to view information from multiple underlying systems and carry out transactions relating to customer requests from a single screen.
- The main challenge was the integration of different IT applications/systems like Profile Core banking system, Lendsphere Loan management system, Debos Demat system, CRM etc in its landscape to cater the business requirements. After this process flows were developed to gather and present the required information
E bank statement generation and management
- Developed a BPM based system to manage bank statement related processes which includes generation of electronic bank statement as PDF , tracking user requests for bank statement, delivery of e-statement to user’s mailbox and other administrative processes.
- The main challenge was to implement a business process solution capable of addressing all the business complexity and security risks involved.
Supplier portal for leading manufactorer
- Developed portal to handle shipping notifications in a streamlined fashion. All suppliers of the firm use this application to inform in advance, the shipment of pre ordered raw materials, from their manufacturing plant to customer
The project involved integration between the core SAP system and the newly developed system. BPM was used to handle process flows and user interface was developed using the tools in the integration platform
Management of advertisement inventory for leading media channel
- Developed SOA based application that allows client to maintain advertisement space more efficiently with automation of all related processes like ordering, reviewing, billing and approval with the help of Integration suite, BPM suite and SOA capabilities.
SAAS Case Studies
Development of a new SAAS application for issuing travel insurance
- Developed new SAAS application on existing IT framework for leading insurance company to issue Travel insurance to
clients from the point of sale of the corporate clients (Travel desk).
- The main challenge was to incorporate the various corporate clients to use the SAAS application.
The simple application interfaced with the backend core policy management system to generate policies online and
immediately produce the policies to the clients
